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Frequently Asked Questions
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Just click on the links below to jump to questions about….
Using the website
Our products
Making a purchase
3 for 2 guidelines
Free Delivery
Security
Delivery of goods
Our returns policy
Buying our products on the high street
The philosophy behind the company
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Using the website
Are all your products available to purchase online?
Yes, all the products available from high street retailers
can be purchased on this site. In fact, most of our
stockists sell only a selection of our products, so
our Web Shop is the perfect place to view our complete
range.
How do Special & "Free When You Spend" Offers Work?
With all Special Offers, we try to fulfill what is currently on, but occasionally
we have low stock, so will give you an alternative product. This
also goes for "Free When You Spend" offers, so you'll always get
a reward of some kind!
Do you offer discounts?
Yes, we reward our online customers by offering regular
discounts that you won't find anywhere else. Whenever
you visit the site, check the Visitor Centre for details
of the latest seasonal offers. Becoming a registered
customer will also give you access to further exclusive
online offers. Click on Register at the top of the
screen to register, if you have not already done so.
How do your discounts work?
As we're constantly offering discounts on products and
collections, our shopping basket will work out the best
discount for you. So, if a product has a 10% discount
against it and you enter a 15% discount code, your 15%
discount will be taken of the full price. We do not
combine discounts, so in this case you will not get
25% off that product, but always the higher of the two.
I have a favourite Arran Aromatics product but
I don't know where it is.
The buttons down the left of the screen take you directly
to each of our product ranges. If you are not sure
of the name of your favourite range, simply click
back to home and roll your
cursor over the left hand buttons for a preview picture
of each collection. Just click on any of those buttons
to browse the complete range of products in that line.
If you still cannot find your favourite product, use
the search facility to a product by product code or name.
I'm looking for hand cream but I'm not bothered
which range it's from.
Use the search facility at the top-left of the screen. Enter in the type of product
you are looking for, in this case hand cream, and
we will show you all our hand creams, regardless of
which range they are from.
My friend has a Wish List. How does this work and
can I have one?
Yes! Whenever you see a product you like, click the
Wish List button next to that item. You can view, purchase
or remove items from your list whenever you want…and
make sure you let friends and family know about your
Wish List so they can buy items directly from it!
Please note, to start a Wish List or to view or purchase
from someone else’s list, you need to be a registered
customer. For details about registering, click on Register
at the top of the screen.
Are my details safe?
Yes! We take your privacy and the security of your
data very seriously. Read our privacy
and data protection statement to find out more.
I want to read all the small print. Where is it?
We've put all the small print in one place to make
it easy for you to find answers to all your questions.
Click on terms and conditions
at the bottom of the screen to read about privacy
and data protection, security, delivery, returns and
cancellations, customer services, terms and conditions
of sale, disclaimers and copyright.
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Our products
What are the benefits of Arran Aromatic products?
Each of our ranges is designed to produce different
benefits, including intense moisturising for dry or
mature skin and gentle but powerful cleansing for
oily and combination skin. Of course, we always carefully
select and add essential oils to create just the right
blend of aromas to either relax or stimulate the senses.
Click on any of the product pictures to pop up more
information about that particular item.
What kind of ingredients do you use?
All our bath, body and candle products are made from
the finest natural ingredients gathered from around
the world. We never use animal derivatives in any
of our products and we never test our ingredients
or finished products on animals. We pride ourselves
on purchasing all our ingredients from ethical and
sustainable sources.
I'm looking for a gift idea. What can you recommend?
All our products make great gifts. Use the search
facility and type gift into the keyword search to
view a selection of gift packs.
Do you test your products on animals?
No. We don't use any animal derivatives, in any form, in
any of our products. Neither do we carry out any animal testing.
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Making a purchase
How do I select items to purchase?
Just click 'Order' whenever you see a product you
would like to purchase. This will add that item to
your cart and show you a summary of everything you've
selected during this shopping session. There's an
order button next to every item on every page as you
browse the product range. At any point you can review
what you have put in your basket by clicking on view
cart at the top of the screen.
How do I get to the checkout?
Once you have finished browsing, simply click view
cart to make sure you are happy with your selection
and then select the 'Go to checkout'
button.
How can I get through the checkout more quickly?
You can save time at the checkout by becoming a registered
customer. We will retain some of your details
to save you having to enter them every time you make
a purchase and as a registered customer, you can view
your account history and track your goods from despatch
to delivery. Simply click on register
at the top of the screen to register now.
How do I get my discounts?
We will take into account any discounted prices when
we process your order and automatically deduct them
from the amount you pay. The discount you have received
will be clearly indicated as you go through the checkout.
How do I know you have received my order?
As soon as we receive your order, we will send you
a confirmation email. Make sure you check the email
carefully and notify us straight away if we have any
of your details incorrect. If you have not received
a confirmation email within 24 hours of placing your
order, please contact info@arranaromatics.com or click
here.
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3 for 2 guidelines
How does this work?
"Add at least 3 of the products to your basket
and we will adjust the prices so that the
cheapest is free!"
For example ... if you add two products at £2.50 and one at £2.00
that are in the 3 for 2 special offer section, the one at
£2.00 will be free, it's as simple as that!
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Security
Are my details secure?
Yes, we take your security very seriously. Before
making any purchase or providing us with any details,
you will be asked to read all the 'small print'. You
can read this now by clicking on terms
and conditions at the bottom of the screen. If
you are in any doubt about ordering online, please
do not hesitate to contact
us either by email or in person over the telephone.
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Delivery of goods
Do you deliver to my area?
Yes, we use Parcel Force to deliver anywhere in the
world. Have a look at our delivery information
for a rough guide to delivery times.
How much does it cost to ship my purchases to
me?
Delivery charges are calculated on the combined weight
of your purchases, your preferred delivery option
(standard or fast) and on your location. We don't
charge a flat rate so you don't pay more than you
should. To find out exactly how much your purchases
will cost to deliver, you'll need to proceed to the
checkout with your basket and we'll total up your
payment for you.
What happens if my goods are damaged?
We take great care to package our products to avoid
any damage during shipping but to put your mind at
rest, we operate a no-quibble returns policy. Check
our terms and conditions for more details.
I'm in a hurry. How long will it take for my purchases
to arrive?
Delivery time depends on the combined weight of your
purchases and your location. Check our
delivery information
for a rough guide to delivery times.
Please note: because of our location on the Isle
of Arran, off the West Coast of Scotland, there may
be occasions when weather prevents the mail boat from
taking your goods to the mainland for despatch. In
the unlikely event of this happening, we will be unable
to guarantee normal delivery times.
How do I know when my order has been despatched?
We will send you an email confirming that we have
received your order and another when we have despatched
your order. Becoming a registered customer allows
you to track your order online via a unique Parcel
Force number. Simply go to your account and log
in to view your order status.
Delivery Rates
Click here to view the Delivery Rates!
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Free (UK) Delivery
Occasionally, Arran Aromatics offers "Free Delivery" on purchases
OVER a certain amount. If a customer then uses a Discount Code which reduces
the NET amount, then the Free Delivery will not be available, e.g. if
Mr Jones buys three items which total £40.50 in his shopping basket, he
will recieve the (£40) Free Delivery. However, if Mr Jones uses a 20% Discount Code
whilest checking out, this will reduce his NET by 20%, thus taking him under the
(£40) Free Delivery level.
Free UK Delivery Rates
For our UK customers we are currently offering
FREE Delivery* on orders over £40.
Free European Delivery Rates
Click here to view free and reduced delivery rates* for Europe.
* Free or reduced P&P is calculated on the final total value of your shopping basket
AFTER any discounts or VAT (where applicable) have been deducted.
Simply enter your shopping basket quantities, choose your delivery country and our
shopping basket will work out if you qualify for free or reduced postage.
NOTE:You will not be billed until you reach the payment page. You can check if your shopping basket
is eligible for the FREE P&P by processing an order and viewing the "Order Summary" page.
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Buying our products on the high street
I don't want to buy now. Where can I find your
products on the high street?
For stockist locations, please email info@arranaromatics.com
or click here for details of stockists in your area.
Please remember to give your postcode, town, area, etc and/or country.
I am a retailer. How do I go about stocking Arran
Aromatics products?
We would be delighted to talk to you about stocking
our products. Please contact sales@arranaromatics.com
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Our returns policy
What if I'm not happy with the products I purchased?
We are confident that you will be delighted with your
purchases but we want you to feel confident when you
buy online, which is why we operate a no-quibble returns
policy. If for any reason you are unhappy with
your Arran Aromatics products, please send them straight
back. As soon as we receive your returned goods, we
will refund your purchase in full, or despatch replacement
goods, whichever you prefer.
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The philosophy behind the company
Who are Arran Aromatics?
Read about us and a
history of the company and a message
from Iain Russell, Managing Director.
Are you actually based on the Isle of Arran?
Yes, we have lived on Arran since 1971. We're passionate
about the west coast of Scotland and find it's the
perfect place to create natural products to soothe
and revive.
Is Arran worth a visit?
Yes! Click on this link
to find out more about the island and to
access links to other Arran websites of interest.
In addition to the spectacular scenery and the warm
welcome, you can also enjoy factory prices at our
Home Farm outlet.
I'm a journalist and I'd like to write about Arran
Aromatics products. How can I get in touch?
We would be delighted to talk to you about Arran Aromatics
and our products. Please email marketing@arranaromatics.com
for more information.
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