We hope to make shopping online at Arran Aromatics as enjoyable as it can be. A refund or an exchange will be offered provided the goods are in a fully saleable condition, for reasons of hygiene and safety, except of course where goods are faulty and/or damaged or if we have delivered incorrect goods. For hygiene reasons we are unable to offer refunds or exchanges for shaving brushes or razors, unless an incorrect item has been shipped or the goods are faulty.
Online Returns Unit B13
Olympic Business Park
Simply return your purchases to us within 14 days, clearly stating that you would like a refund. We will then reimburse the value of returned goods directly to the original method of payment.
Simply return your purchases to us within 14 days clearly stating that you would like an exchange.
You can cancel an order by emailing firstname.lastname@example.org quoting your Arran Aromatics Order Number or click here. Please make sure you include the words "order cancellation" in your email subject heading.
If you have already been sent an email confirming despatch, it will not be possible to cancel your order. As it can take as little as 3 to 4 hours for your goods to be despatched, it is advisable to check for this confirmation message BEFORE you email to cancel your order. If your goods have been despatched, please simply return your purchases to us in the normal way for a full refund.