Returns & Cancellations

Returns

We hope to make shopping online at Arran Aromatics as enjoyable as it can be. A refund or an exchange will be offered provided the goods are in a fully saleable condition, for reasons of hygiene and safety, except of course where goods are faulty and/or damaged or if we have delivered incorrect goods. For hygiene reasons we are unable to offer refunds or exchanges for shaving brushes or razors, unless an incorrect item has been shipped or the goods are faulty.

Returning goods by post

  • Contact us within seven days for a Returns Number via e-mail info@arranaromatics.com or call us on +44 (0) 1563 851826 between 8.30am - 4.00pm, Monday to Friday.
  • Goods returned without a Returns Number will not be accepted into our warehouse so please ensure you contact us first to initiate the returns procedure
  • We recommend that returns are made via recorded delivery and/or that proof of postage is obtained in the event that we do not receive the goods being returned
  • When returning any goods by post or parcel service please pack securely to ensure goods arrive in their original condition. We reserve the right to refuse a refund or exchange for damages caused by insufficient packaging
  • Ensure you enclose your proof of purchase
  • Any refund will automatically be issued to the debit or credit card number used to make the original purchase please allow 5 – 10 working days
  • Postage or courier charges are non- refundable except in the case of faulty and or damaged goods or where we have delivered incorrect goods
  • We recommend you use a carrier that offers both traceability and insurance. You should obtain a receipt for the parcel you are sending

Returns address:

Arran Aromatics
Online Returns Unit B13
Olympic Business Park
Drybridge Road
Dundonald
Kilmarnock
KA2 9BE

Refunds

Simply return your purchases to us within 14 days, clearly stating that you would like a refund. We will then reimburse the value of returned goods directly to the original method of payment.

Exchange

Simply return your purchases to us within 14 days clearly stating that you would like an exchange.

Cancellations

You can cancel an order by emailing info@arranaromatics.com quoting your Arran Aromatics Order Number or click here. Please make sure you include the words "order cancellation" in your email subject heading.

If you have already been sent an email confirming despatch, it will not be possible to cancel your order. As it can take as little as 3 to 4 hours for your goods to be despatched, it is advisable to check for this confirmation message BEFORE you email to cancel your order. If your goods have been despatched, please simply return your purchases to us in the normal way for a full refund.