Terms and Conditions

We want your experience of our Web Shop to be as enjoyable as possible. If, after reading the following information and browsing our frequently asked questions, you still have any queries or doubts about our online service, please do not hesitate to contact us.

Privacy and Data Protection
Security
Delivery, Returns and Cancellations
Complaints
Your Personal Details
Terms and Conditions of Sale
Disclaimer
Copyright

Privacy and Data Protection

Arran Aromatics are committed to protecting your privacy and always act lawfully, in compliance with the current UK Data Protection Act.

We collect information about you in two ways

• By asking you to enter personal details into online forms


• By using automatic technology to track the way you move around our website

We use this information

• To process your order accurately and efficiently and provide you with the best service possible
  
• For the purposes of planning and managing our core business and to conduct our own market research

We never

• Ask for more information than necessary in order to carry out the activities described above
  
• Store information for longer than is necessary to carry out the purpose for which it was collected
  
• Contact you by email or any other means without your explicit consent
  
• Disclose any of your personal details to any third party other than those engaged in processing or storing data on our behalf. (Please note, we reserve the right to cooperate with law enforcement officials and have no legal liability for such disclosures.)

We always

• Operate an 'opt-out' policy when collecting data and therefor assume consent
  
• Provide you with full details of any data we store about you on request
  
• Protect all your personal data from access by unauthorised parties

Use of cookies
We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser if you wish to prevent this happening. The use of cookies is an industry standard and most major websites use them to provide useful features for their customers. You can find out more about the use of cookies at www.cookiecentral.com

International Data Transfer
Using the Internet to collect and process data may involve the transmission of your personal data beyond the European Economic Area. By browsing this website and communicating electronically with Arran Aromatics, you acknowledge and agree to our processing of personal data in this way.

Getting Access To Your Data or Changing Your Consent
Arran Aromatics Limited is registered as a Data Controller with the Data Protection Registrar. If at any time you wish to view the personal data we have stored about you or you want to withdraw previously given consent for any reason, please contact info@arranaromatics.com or click here.

Security

Ordering online at arranaromatics.com is safe.

We use encryption technology called Secure Sockets Layer (SSL) to ensure that only authorised parties can read the data you submit. Look out for the padlock symbol at the bottom of your screen whenever you are asked to submit any personal data and notice the address change from http://www to htts://www. These are both signs that the site is secure.

Registered customers may be asked to submit additional information. This saves you re-entering information each time you make a purchase and enables us to offer suitable special offers and services. Registered customer information is stored safely behind our firewall.

For added peace of mind, please remember that in the event of unauthorised charges being made on a credit card, the cardholder is not held liable. Check with your credit card issuer for details of their particular insurance and liability policies.

Should you have any further questions relating to security at the Arran Aromatics Web Shop, please contact webmaster@arranaromatics.com or click here.

Delivery, Returns and Cancellations

Despatch of your order
We endeavour to despatch your order within one working day, subject to availability. During seasonal peak demand, despatch may take longer. Please note that because of our location on the Isle of Arran, off the West Coast of Scotland, there may be occasions when weather prevents the mail boat from taking your goods to the mainland for despatch. In the unlikely event of this happening, we will be unable to guarantee normal delivery times.

Delivery to UK addresses
Orders placed before 2:00pm (Monday-Friday) are usually despatched the same day. Orders placed after this time, or on a non-working day, will be despatched the next working day.

All UK deliveries are sent by Royal Mail or Parcelforce. When you reach the checkout you'll be asked to select which you prefer. Your options are:

• UK Standard(3-5 Days) - Royal Mail Delivery for parcels up to 1.5kgs only

Delivery costs depend on the combined weight of your purchases and are calculated automatically - this amount is displayed on the confirmation form as you go through the checkout.

• UK Express(1-3 Working Days*) for parcels up to 30 kgs only (Parcelforce)
  
• UK Next Day(1 Working Day*) for parcels up to 30 kgs only (Parcelforce)**

Parcelforce services cost £5.99 (UK Express) and £7.50 (UK Next Day) for any size parcel under 30kgs. All Parcelforce packages can be tracked and are insured up to £250. Parcels over 30kgs will be subject to surcharges which are automatically calculated and displayed on the confirmation form as you go through the checkout.

*For all Parcelforce deliveries, please allow an extra day delivery time for Scottish Highlands & Islands or Northern Ireland.

**Please note that UK Next Working Day delivery is not available to all UK areas. Click on the following PDF LINK to see if your area is not covered for Next Day delivery.

Delivery to international addresses
Orders placed before 2:00pm (Monday-Friday) are usually despatched the same day. Orders placed after this time, or on a non-working day, will be despatched the next working day.

All international deliveries are sent by Parcel Force. When you reach the checkout you'll be asked to select your preferred delivery option. These are:

• Euro Priority (2-4 Working Days depending on location) for European Addresses Only

The Euro Priority service is only available for small packages delivered to European addresses. The cost of delivery depends on the combined weight of your purchases and is calculated automatically - this amount is displayed on the confirmation form as you go through the checkout. Euro Priority packages are delivered within 2 -4 working days of despatch, depending on location. Packages sent by Euro Priority can be tracked and are insured for up to £250. Please note, a signature will be required upon delivery.

• Global Priority (3-6 Working Days depending on location) - NOT available in Europe

The Global Priority service is only available for delivery to international addresses NOT IN EUROPE . The cost of delivery depends on the combined weight of your purchases, as well as the country of delivery, and is calculated automatically - this amount is displayed on the confirmation form as you go through the checkout. Global Priority packages are delivered within 3 -6 working days of despatch, depending on location. Packages sent Global Priority can be tracked and are insured for up to £250. Please note, a signature will be required upon delivery.

Returns
We want you to be absolutely delighted with all your Arran Aromatics purchases. If for any reason you are not completely satisfied, we offer a no quibble guarantee to exchange or refund your purchases.

Refund: simply return your purchases to us within 14 days, clearly stating that you would like a refund. We will then reimburse the full value and the original delivery cost of the returned goods directly to your credit card.

Exchange: simply return your purchases to us within 14 days clearly stating that you would like an exchange. We will then despatch replacement goods straight away at no further cost to you.

Cancellations
You can cancel an order by emailing info@arranaromatics.com quoting your Arran Aromatics Order Number or click here. Please make sure you include the words "order cancellation" in your email subject heading.

If you have already been sent an email confirming despatch, it will not be possible to cancel your order. As it can take as little as 3 to 4 hours for your goods to be despatched, it is advisable to check for this confirmation message BEFORE you email to cancel your order. If your goods have been despatched, please simply return your purchases to us in the normal way for a full refund.

Delivery Rates
Click here to view the Delivery Rates!

Complaints

Please write to us with any complaint you may have about our products or services.

Customer Services
Arran Aromatics Ltd
The Home Farm
Brodick
Isle of Arran
Scotland
KA27 8DD
United Kingdom

Your Personal Details

• Update your customer information
  
• View any data we hold about you
  
• Correct any inaccuracies
  
• Withdraw any consent you may have given to allow us to send you email or postal information relating to Arran Aromatics products and services

Visit Contact Us for all other ways of getting in touch.

Terms and Conditions of Sale

General
1. The 'Company' means Arran Aromatics Limited. The 'Purchaser' means the person whose order is accepted by the Company. The 'Recipient' means the person who receives goods produced by the Company and purchased by the Purchaser.

Price
2. All prices quoted are inclusive of VAT at current rate. If the Purchaser is eligible to reclaim this sales tax, the Company can supply a VAT receipt on request.

Minimum Order
3. There is a minimum purchase of £5.00, excluding delivery, for all transactions made at www.arranaromatics.com.

Ordering
4. As soon as an order is placed, the Purchaser is deemed to have agreed to, and is bound by, the terms and conditions herein described by the Company.

5. A contract of sale is deemed to exist as soon as the Company despatches an email message to the Purchaser, confirming that the Company has received the Purchaser's order, regardless of whether the Purchaser receives the confirmation email or not.

Delivery
6. The Company will use their reasonable endeavours to deliver goods promptly but accept no liability for delay in delivery for any cause.

7. The Purchaser may incur additional import duties and custom charges levied by local customs against orders despatched to addresses outside the United Kingdom. These are levied at the port of ingress on a consignment-by-consignment basis and the Company cannot predict if they will be charged or influence if and how they may be levied.

Returns
8. The Company offers a full refund on all goods that are returned by the Purchaser within 14 days of receipt. The cost of returning goods to the Company for refund is the responsibility of the Purchaser.

Statutory Rights
9. Nothing contained in these Terms and Conditions of Sale affects or will affect the statutory rights of the Purchaser or the Recipient in relation to the quality, fitness or description of the goods supplied.

Wholesale or Retail Conflict
10. Any purchases are not for wholesale or retail purposes. If a Purchaser is found to be doing so, they will be removed from the customer base and refused any further orders.

Law
11. Any dispute to be governed by Scottish Law.

Disclaimer

Viruses
It is your responsibility to check all materials for possible viruses before downloading from this site for any purpose.

Links
This website may contain links to other websites operated by parties other than Arran Aromatics Limited. Such links are provided for your convenience only. Arran Aromatics Limited does not control such websites and is not responsible for their contents. Arran Aromatics Limited's inclusion of links does not imply any endorsement of the material on such websites or any association with their operators. All links made to such other sites are made at your own risk and we accept no responsibility for any linked sites.

Liability
We exclude, to the fullest extent permitted by applicable laws, and save in respect of death or personal injury arising from our negligence, all liability of any claims, losses, demands and damages arising directly or indirectly out of, or in any way connected with, your use or inability to access the Arran Aromatics website and its associated services.

Whilst we endeavour to ensure that the Arran Aromatics website is fully operational and error-free we cannot guarantee this and therefore accept no responsibility for any defects and/or interruptions of the Arran Aromatics website and shall be released from our obligations under these Terms and Conditions in the event of any cause beyond our reasonable control which renders the provision of the Arran Aromatics website and its associated services impossible or impractical.

Arran Aromatics Limited and the hosts of this website accept no responsibility for, and exclude all liability in connection with, browsing this site, downloading any material from it and from all the matters listed above. Arran Aromatics Limited make no (and expressly disclaim all) representations or warranties of any kind, express or implied, with respect to this site, including, but not limited to, any liability for errors, inaccuracies, omissions and warranties of merchantability.

Copyright

The contents of this website (including all text and artwork) are protected by copyright. You may view or download any part or parts of this site for private purposes but you are not permitted, without our permission, to:
a) store this site or any part of this site for purposes other than those set out in this paragraph,
b) print out copies of this site or any part of this site except for your own personal or private viewing purposes,
c) reproduce, copy or transmit this site or any part of this site in any way, for any purpose or in any other medium.

All copyright, design right and other intellectual property rights in our designs and products and in the images, text and design of this website are and will remain the property of Arran Aromatics Limited. Any infringement of these rights will be pursued vigorously.